Products  /  Vaani Voice — Conversational Agentic AI Platform
Vaani Agentic Voice AI

Voice agents for enterprise operations

Multilingual voice AI agents — Hindi, English, and regional languages — that run voice ITSM, compliance, security, approvals, follow-ups, and incident response end to end.

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Voice OperationsLIVE
Active calls
1,862
AI resolution
87.5%
CSAT
4.7/5
Languages
14
Overview

Operations you can talk to

Vaani gives every operation a voice. Agents understand natural speech across languages, resolve requests through ITSM and workflow automation, drive approvals and incident response, and escalate to humans only when needed.

Business benefits
🎤

24/7 voice operations

Round-the-clock voice coverage in 14+ languages.

Instant resolution

Requests resolve in the call through connected workflows.

🤝

Human-AI handoff

Seamless escalation with full context preserved.

Capabilities
🌐

Multi-Language

Hindi, English, and regional languages, natively.

📝

Voice ITSM

Log, route, and resolve tickets by voice.

Voice Compliance

Voice-driven evidence and attestations.

🔐

Voice Security

Voice approvals for privileged actions.

Voice Approvals

Approve changes and access by voice.

📢

Incident Response

Voice-led triage and follow-up.

The product

Vaani Voice — voice operations

Vaani · Voice Operations — 14 languages · contact-center AILIVE
Live call waveform
1,862
Active calls
87.5%
AI resolved
4.7
CSAT /5
Live calls
Support — billing query
Hindi · 2:14
Resolving
Sales — demo booking
English · 1:02
Booked
Appointment reschedule
Tamil · 0:48
Resolved
Escalation — refund
Marathi · 3:20
To human

Representative product interface · multilingual agentic voice

Architecture

A layered, integrated reference architecture

Voice Layer
Speech to TextText to SpeechTelephony
Understanding
LLM LayerIntentKnowledge Layer
Workflow
ITSMApprovalsAutomation
Action
RemediationFollow-upNotifications
Foundation
IntegrationsCloud LayerGovernance
Use cases

Where it delivers value

Voice service desk

Resolve employee and customer requests by voice.

🛡

Voice incident response

Triage and coordinate incidents hands-free.

Voice approvals

Approve access and changes on the go.

Integrates with your enterprise stack

AWSMicrosoft AzureGoogle CloudKubernetesServiceNowSplunkDatadogTerraformSnowflakeDatabricksOktaPagerDutyGitHubPrometheusAWSMicrosoft AzureGoogle CloudKubernetesServiceNowSplunkDatadogTerraformSnowflakeDatabricksOktaPagerDutyGitHubPrometheus
ROI & outcomes

Measurable enterprise impact

0%
Calls auto-resolved
0%
Lower cost per call
0+
Languages
<0s
Response latency

Give your operations a voice

Hear Vaani run a real operations call for your enterprise.

Request a Demo →