An AI-native ITSM that automates intake, routing, and resolution — incidents, requests, changes, and problems handled by agents, with humans in control.
Vaani ITSM unifies incident, request, change, and problem management on an agentic core. Tickets are understood, routed, and resolved automatically, with full ITIL-aligned workflows and governance.
Agents resolve common tickets the moment they arrive.
Less toil, more focus on meaningful work.
Live SLAs, trends, and service health.
Omnichannel intake via portal, chat, and voice.
AI classifies and routes to the right resolver.
Agents execute fixes through runbooks.
Risk-aware change with approvals.
Root cause and known-error tracking.
Self-updating knowledge base.
Representative product interface · ITIL incident, request, change & problem
Resolve IT requests instantly across the org.
Coordinate and resolve incidents faster.
Ship changes safely with risk scoring.
Integrates with your enterprise stack